OUR AIM IS TO:

    • Treat you with courtesy and respect.
    • Provide a service for both routine and emergency care of your health problems.
    • To involve you in shared decision-making relating to your illness, your treatment, and any referral that is necessary for a further opinion.
    • To keep information about your health confidential.
    • To respond to complaints you may make to the practice promptly.
    • To provide you with access to, or information from your health record held on computer or in file, subject to current legislation.



WE WOULD LIKE YOU TO:

    • Keep us informed about where you live and how you can be contacted if these details change.
    • Keep your booked appointments.
    • Contact us a soon as you can when there is a problem relating to your care or you have a complaint about our service.
    • Use the Out of Hours emergency service appropriately for genuine emergencies only.
    • Share your concerns if you are unclear or uncertain about any treatment that is offered to you.
    • Ask for a home visit only when you (or the patient you are responsible for), are unable to attend the surgery due to illness.
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