Noticeboard

We are closed on Friday 25th & Mon 28th Dec 2020 & Friday 1st Jan 2021 Click here for Medication Ordering Timescales over Christmas and New Year

Click here for latest information for flu programme for healthy 50-64 year olds, we are awaiting information on how we can order the vaccines. We will update this information as soon as we know more.

** FLU CLINICS 2020 *** We have now written to all patients that are eligible for the flu vaccination (those patients aged over 65 as at the 31/3/2021 and all those patients under 65 who have a medical condition who puts them at greater risk. If you are over 65 or under 65 in an at risk category or are a family member of  those patients asked to shield and would like to book a flu jab please contact us urgently. We have also contacted parents/guardians of children that are eligible. 

** We have installed a new phone system to make it easier for patients to contact us **

DUE TO WORKLOAD PRESSURES THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY.  OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 3 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE. 

HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
Please click here for the results of our latest patient survey, 94% of patients rated us as good, very good or excellent
Please click here to complete our Friends and Family Test to say whether you are happy with our service

Changes to Clinical System

The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information

Have you received a letter from a pharmacy company? please click here for information that we think you should know
On average we lose 20 hours per month through patients not attending for their appointments, please cancel if you can no longer make your appointment.
Do you order your medications or book appointments online? Click here for further help
Click here to find out more about how we process your data
Click here for details about Hartismere Hospitals Equipment Clinic
Pregnant? There are many ways to help protect you and your baby
Click here for self care leaflets for common ailments
Back Pain Myth Busters
Click here for our Care Quality Commission (CQC) Rating 

Practice Statement

OUR AIM IS TO:



    • Treat you with courtesy and respect.

    • Provide a service for both routine and emergency care of your health problems.

    • To involve you in shared decision-making relating to your illness, your treatment, and any referral that is necessary for a further opinion.

    • To keep information about your health confidential.

    • To respond to complaints you may make to the practice promptly.

    • To provide you with access to, or information from your health record held on computer or in file, subject to current legislation.



WE WOULD LIKE YOU TO:



    • Keep us informed about where you live and how you can be contacted if these details change.

    • Keep your booked appointments.

    • Contact us a soon as you can when there is a problem relating to your care or you have a complaint about our service.

    • Use the Out of Hours emergency service appropriately for genuine emergencies only.

    • Share your concerns if you are unclear or uncertain about any treatment that is offered to you.

    • Ask for a home visit only when you (or the patient you are responsible for), are unable to attend the surgery due to illness.

 
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