Fressingfield Medical CentreTel: 01379 586456/586227
Stradbroke Medical CentreTel: 01379 388313/384220
Dispensary are under severe pressure due to a change in computer systems please allow 4 full working days for medications.There is a bank holiday on Monday 29th August Click this link for pharmacies open on the bank holiday🛠 We are changing our computer system during August 2022. 'Patient Access' will no longer be available from August, if you wish to continue to order medications/book appointments you need to download the NHS App.We are one of Suffolk's top ten GP surgeries according to the National GP Patient Survey - thank you to all patients for all of your support
Please click here to complete our Friends & Family Test to tell us about your experience of our practice
Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.
Please use the links below to find more information about the practice and data protection.
If you wish to prevent your confidential patient information being used for research and planning purposes, you will need to record a national data opt-out that offers you a new way to prevent your confidential patient information from being used for research and planning. You can find out more about the national data opt-out online at
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The Practice operates its own complaints procedure. Information about the procedure can be obtained from the practice staff or if preferred please telephone Katie Civil, Practice Manager, for a confidential discussion.
Click here for the Practice Complaints Leaflet
The Freedom of Information Act 2000 aims to ensure that general practice contractors providing general or personal medical services are open to the public concerning the way we operate.
In compliance with the Act, the surgery has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact 01379 586227
Further information can be otained at:
Under the Act, any individual is able to make a request to the surgery for information. An applicant is entitled to be informed in writing by the surgery, whether the surgery holds information required and if this is the case, to have the information communicated to him/her.
Requests must –
Following a request the surgery will reply within 20 working days of the request being made to say if the information is available or not. The surgery will then try to provide the information in the preferred format of the applicant. Information may be shared on a website or on hard copy.
As a general rule:
Please send requests by letter to:
The Practice Manager,Fressingfield Medical Centre,New Street,FressingfieldSuffolkIP21 5PJ
The surgery will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:
Click here for the latest Annual Infection Control Statement
Every patient is allocated a 'Named GP'. If you have repeat medication your repeat prescription slip will show your GP. We aim to ensure that any letters that you receive from the practice indicate your GP. All new patients and those over 75 will have been contacted to inform them of their named GP.
Any patients that do not know their GP are welcome to ask at reception when visiting or telephoning the practice
The practice operates a free text messaging system to communicate with patients regarding their care. This includes, but is not limited to:
By providing us with contact details (including mobile phone number) you are consenting to receiving communications about your individual direct care. Please ensure you advise us of any changes to your contact details (telephone numbers, address, email address).
Patients can opt out of the text messaging service at any time by contacting us.