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DUE TO WORKLOAD PRESSURES FROM THE 6th APRIL THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY.  OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 4 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE. THE NHS HAVE ADVISED WE CANNOT PROVIDE DOUBLE ISSUES OR PROVIDE MEDICATIONS THAT ARE NOT YET DUE. IF YOU ORDER TOO SOON WE ARE UNABLE TO PROCESS IT. THANK YOU. 



We are closed on Good Friday 10th April and Easter Monday 13th April - Click here for medication ordering timescales over Easter
 - Please note these are subject to change and may increase
CLICK HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
Please click here for the results of our latest patient survey, 94% of patients rated us as good, very good or excellent
Please click here to complete our Friends and Family Test to say whether you are happy with our service


Changes to Clinical System


The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information


Have you received a letter from a pharmacy company? please click here for information that we think you should know
On average we lose 20 hours per month through patients not attending for their appointments, please cancel if you can no longer make your appointment.
Do you order your medications or book appointments online? Click here for further help
Click here to find out more about how we process your data
Click here for details about Hartismere Hospitals Equipment Clinic
Pregnant? There are many ways to help protect you and your baby
Click here for self care leaflets for common ailments
Back Pain Myth Busters
Click here for our Care Quality Commission (CQC) Rating 

Welcome to the Website for Fressingfield & Stradbroke practices

PHONE LINES – There is unprecedented demand on our phone lines, please bear with us.  You can reach us on any of the phone numbers below:
01379 586456 or 01379 586227 or 01379 388313 or 01379 384220
CLICK HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED

**CORONAVIRUS**  -

Click on this link for Important information about Coronavirus 

Click here for the 111 Online Service

PLEASE KEEP CHECKING OUR WEBSITE AS THE ADVICE WE ARE GIVEN BY THE NHS IS CHANGING REGULARLY, SCROLL DOWN FOR IMPORTANT INFORMATION:

 

URGENT PATIENT NOTICE

Due to the current pandemic of Coronavirus, with immediate effect access to medical care at the Practice has changed.

The below is supported by the recommended guidance from NHS England.  Our priority is to keep our patients and GPs and staff safe.

If you are presenting with either a new cough or fever, please follow NHS England advice and self-isolate. DO NOT COME TO THE PRACTICE IF YOU HAVE EITHER OF THESE SYMPTOMS.

Further information concerning self-isolation timescales is available here

We are trying to prevent anyone coming into either surgery who do not need to be here. This is for your protection.

 

For your safety we have measures in place to restrict the number of patients in the waiting room, Dispensary & Reception areas at any one time. 

APPOINTMENTS

All pre-booked face to face appointments with GPs (Dr Morris, Manto or Mackay) and Advanced Nurse Practitioners (Juliet & Carol) will be converted to telephone consultations. We are trying to contact everyone with a pre-booked appointment with a GP or ANP but it may not be possible for us to contact everyone.  If you haven’t heard from us please assume that your pre-booked appointment will be a telephone consultation.

 

For all telephone consultations the doctor or Juliet & Carol will contact you on the day of your appointment as near to your appointment time as possible by telephone. Be aware that the clinician may be delayed.  If following this telephone conversation it is felt that you require a face to face appointment they will arrange this with you.

 

Until further notice, all future GP and Advance Nurse Practitioner appointments will be replaced with telephone consultations.  If you are booking ahead for a routine telephone consultation these are pre-bookable via telephone or online. There will be no GP or ANP face to face appointments available to book.  It will be a clinician decision as to whether they feel you need to be seen face to face.

 

You will continue to receive a text reminder of your appointment even if your appointment is a telephone consultation appointment.

 

We are reviewing all face to face nurses appointments.  We will have to delay non-urgent procedures such as over 75 reviews, Ear Syringes (these are a virus transmission risk - oiling for a number of weeks could resolve the problem without the need for syringing), smoking cessation, NHS Health Checks, non-urgent blood tests and certain other procedures that are not urgent.  Immunisations will continue including childhood immunisations - it is very important for patients to continue to get immunised. All Long Term Disease reviews will be moved to telephone triage where possible, if you have an appointment for a Long Term Disease review for conditions such as Diabetes, Asthma, COPD, Heart Failure or other long term disease with Suzanne or Raph this will now be a telephone consultation - please do not attend the surgery for these reviews.

 

To reduce footfall in the Practice please avoid coming into the surgery to book appointments.  If you have a problem and need to be seen, please phone the practice instead or book an appointment online.  Details for the NHS App are available here

Please be aware that our staff will also have to self-isolate if they develop symptoms so we will have a reduced workforce.  This may mean that it takes us longer to answer your phone calls or there may be longer waits for appointments.  We have a limited number of phone lines and if our clinicians are making more phone calls it may make it more difficult for you to contact us. Please bear with us, these are exceptional circumstances and we are doing all we can to best support you.

PRESCRIPTIONS

Due to workload pressures from the 6th April the Dispensary at Fressingfield will close between 1pm and 2pm every day.  We are sorry for any inconvenience caused and thank you very much for your assistance

Lots of people are asking if we are open as normal for medication collections - we are - just please ensure you provide the 4 working days notice.

We are receiving an increased number of enquiries from patients which is placing increased pressure on our staff. We can confirm the following:

Please continue to order your medications in the normal way – online or posting them through our letterboxes. It is unsafe practice to take medication orders over the telephone and we do not currently have the capacity to take orders over the phone.  Both Medical Centres have letterboxes on the outside of the buildings.

Please do not order more medications than you need as we will be unable to provide double issues or medications that are not yet due. Please see below message from the NHS 

“Practices should not change their repeat prescription durations or support patients trying to stockpile: these actions may put a strain on the supply chain and exacerbate any potential shortages”

DELIVERY SERVICE & COLLECTING FOR OTHER PEOPLE

If you are unable to collect medications, your families, neighbours and friends can pick up medications for you if you provide them with consent to do so. If you do not have anyone that can help you there are now a number of volunteer schemes. Hopefully you would have received details of the volunteer delivery schemes running in your areas. Many of you will be aware of the Stradbroke Good Neighbours scheme - 07749 445531 who will be able to help you. Please ensure the person collecting your medications has your full name and address and if you are under 60 the details of the relevant box to tick on the back of the prescription.


LETTERS YOU RECEIVE FROM THE NHS MAY MENTION USING A PHARMACY DELIVERY SERVICE - THIS DOES NOT APPLY TO PATIENTS WHO USE GP DISPENSARIES LIKE OURS.

WE HAVE HAD REPORTS OF TEXT MESSAGES ASKING PATIENTS NOT TO ATTEND THEIR PRACTICE TO COLLECT THEIR PRESCRIPTIONS - IF YOU RECEIVE THIS MESSAGE PLEASE IGNORE IT, WE ARE NOT SURE WHO HAS SENT THIS MESSAGE.

PRESCRIPTION PROCESSING TIMESCALES

Please allow four working days for your prescription to be fully processed as we are receiving unprecedented demand for prescriptions currently. 

 

SAMPLES

If you have a sample to drop off, please ensure this is in the bag provided.  We will not accept any samples that have not been requested by a Clinician and in an appropriate bag.  They must be labelled with your name and date of birth.


SICK NOTES


In light of the current Coronavirus situation your GP will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness. We therefore expect your employer to be sympathetic if you are required to self-isolate and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community.  I am sure you will agree that requests for sick notes are an unnecessary demand on GP time during this current crisis.

Click here to get an Isolation Note

HEALTH VISITOR

Suffolk County Council have confirmed that the open access health visitor clinics that run at Fressingfield Medical Centre every 1st and 3rd Wednesday will be cancelled for the moment.  If parents would like to speak to a health visitor they can call the health visiting hub on 0345 607 8866.


AT RISK PATIENTS

The NHS will contact you from the week commencing Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with Coronavirus. You'll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted - please do not worry if you haven't heard by the 27 March 2020 as there are currently delays in sending these letters to patients. Click here for more information

Home But Not Alone
A new Suffolk-focused community service has been set up to support people who
need help during the COVID-19 pandemic, this is called ‘Home But Not
Alone’ emergency help scheme. Details about the service can be accessed here
The telephone number for those in genuine need of help is free phone 0800 876 6926
and will be staffed from 9am to 5pm, seven days a week.

Wellbeing
Guidance, advice and tips on how to maintain mental and physical wellbeing while at home or are worried and anxious about the outbreak are available here.

SOCIAL DISTANCING

Click here for further information

Paracetamol supply

Due to the recent developments, a number of outlets including community pharmacies have reportedly run out of paracetamol. There is assurance on a national level that there are no shortages or issues within the supply chain and it is expected that normal supply will continue and stocks will be replenished. We can only prescribe paracetamol for patients with chronic pain requiring regular paracetamol. Patients should contact the PALS (Patient Advice & Liaison Service) on 0800 328 7624 if they have difficulty obtaining paracetamol.


Please understand that we have had to make difficult decisions in light of the unprecedented situation that we find ourselves in.

 

Patients should only attend the practice if they have a pre-arranged appointment with one of the Clinical Team or if they are collecting medications.

Thank you for your patience and understanding at this difficult time. Please help us to help you.


eConsult banner reads: contact your doctors online and get a response by the end of the next working day

Please complete our Friends and Family Test to say whether you are happy with the service we provide Please click here to complete the survey We publish comments on a monthly basis, we get many comments and the system chooses which comments to publish on our website.
Click here for the Practice Leaflet
Click here for important information about My Care Record



Are you aged 50+ and looking for ways to get more physically active, click here for your free guide produced by our Patient Group


** CHANGES TO GP APPOINTMENTS - OCTOBER 2019 **

From October we have made changes to GP appointments.  Patients were asking for greater availability of afternoon appointments.  The GP's will therefore work fewer mornings in favour of working more afternoons.  Patients may therefore find that their GP isn't available certain mornings of the week but hopefully patients will find the greater availability of afternoon appointments helpful.

A new free online counselling and emotional wellbeing support service for young people in east and west Suffolk aged 11 – 18 was launched on World Mental Health Day (October 10).

Click here for details of a free weight loss programme running at Hartismere Hospital in Eye

Are you living life to the full?
How to get to started to live life to the full to overcome stress and low mood

GP & NURSE EDUCATIONAL DAYS

Ipswich & East Suffolk Clinical Commissioning Group organise monthly training events for practices across Suffolk. We will be closed for clinics from 1pm on the following days so our doctors and nurses can attend these events:

6th May 2020, 10th June 2020, 10th September 2020, 7th October 2020, 19th November 2020 & 2nd December 2020

The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.

Please dial 111 if you need medical assistance.
If your problem is life threatening dial 999.
The Reception and Dispensary will continue to be open for queries and medication collection BUT PLEASE NOTE THERE WILL BE NO CLINICIAN ON SITE.


Click here for details about Hartismere Hospitals Equipment Clinic

Stroke can change your life in an instant. Whether it’s happened to you or someone close to you. A free online support tool is available now 24/7 called My Stroke Guide, click her for more information.

Click here for more information on checking your risk of Diabetes

Taking ANTIBIOTICS when you don’t need them puts you and your family at risk

What happens when you are referred by your GP to see a specialist

Are you eligible for the shingles vaccination, click here to find out more

We take part in the National Diabetes Audit, this audit collects patient identifiable information please click here for more information

Appointments are available with an Advanced Nurse Practitioner.  They are able to deal with many of the problems you would normally take to a doctor. They can initiate treatments, prescribe medication and refer you to other health professionals such as hospital consultants.

Every patient is allocated a 'NAMED GP'.  If you have 'repeat medication' your repeat prescription slip will show your 'named accountable GP'.  We ensure that any letters that you receive from the practice indicate your 'named GP'.  All new patients and those over 75 will have been contacted to inform them of their 'named GP'.  Any patients that do not know their 'named GP' are welcome to ask at reception when visiting or telephoning the practice

Feeling down? Stressed Out? Overwhelmed? Anxious?

If you want to learn new ways to cope with any of the above emotions, visit https://www.wellbeingnands.co.uk for information or call: 0300 123 1781


If you wish to order medication, book appointments or see your medical records on our website you will need to:

complete the Patient Access Registration Form


Bring this form into the practice with proof of identity (such as passport, utility bill, driving licence)

You will then receive a registration letter in the post or we will provide it to you when you visit the practice. This letter will provide all the necessary information to allow you to create a new online account

If you have received a registration letter from us to order your prescription via Patient Access please click here

SPECIAL NOTE - DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE  - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy'.
SPECIAL NOTE - MONDAY EVENING EXTENDED HOURS APPOINTMENTS (After 6:30pm)
Please note that the GP's are unable to carry out certain investigations during these Extended Hours Appointments, such as blood tests, minor operations or intimate examinations.
 

(Site updated 01/04/2020)
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