We are upgrading to a new system in August. This will bring substantial benefits for both patients and staff; however, a change of computer system is a major undertaking so there will inevitably be disruption.
During the upgrade there will be temporary changes to how we manage some services.
PLEASE AVOID CONTACTING US BETWEEN THE 10th & 19th AUGUST IF YOU HAVE A ROUTINE NEED.
Please bear with us and be kind to our staff as they get to grips with a new system.
We will add more information to this page as our we approach our system change.
During mid-July and early August, if the date your medication is due falls between certain dates you will be issued double the amount of medication i.e. rather than a 28 day supply you will be issued with enough medication for 56 days. This will allow your medication to last you through August. By providing extra medication this will mean that you will not have to request medication during our expected busier period and will allow our staff more time to adjust to new ways of working. The Dispensary will let you know if you have been issued more medication, not everyone will be issued double medications. Controlled drugs will still need to be ordered monthly due to GP regulations.
For a two-week period from the 10th of August our clinician time will be focused on our long-term plans for care while ensuring we still cater to urgent care needs. Some routine clinics will not operate such as routine blood tests, long term condition review (e.g. Asthma) and pre-booked GP appointments. If you ring during this time, you may be asked to ring back to book a routine appointment.
If you use GP Online Services to order medications or book appointments these will not be available for a two-week period from the 10th of August and ‘EMIS Patient Access’ will be permanently unavailable; if you use this, you will need to sign up for a replacement GP Online Service to use with our new computer system. Further information about Patient Access and the NHS App is here.