GP Online Services allow patients to book appointments, request medication and view medical records.
Registering for GP Online Services
If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App (Note: This is not the NHS COVID App). If you are unable to get through the self-registration, please contact the surgery for an alternative method of accessing online services.
If you require online services for someone who lacks capacity to make their own care decision (e.g. very young children or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account. Older children may need their own account, created by the surgery, if they are deemed competent to make their own decisions about care.
No smartphone/tablet? Visit the NHS App link below for information on accessing NHS App services from the browser on your desktop or laptop computer.
For further information about the NHS App: www.nhs.uk/nhsapp
For general information on GP Online Services: www.nhs.uk/gponlineservices
❗ Upcoming system change & Important information about ‘Patient Access’ and the 'NHS App'
During August 2022 the surgery is changing computer system; this will affect GP Online Services including the closure of 'Patient Access'.
What will happen to my 'NHS App' when the surgery is changing system?
During the change
GP Online services will be temporary unavailable from 15th August for up to 2 weeks. You will not be able to access your record, request medication or book appointments online during this time.
After the change
If you registered for the NHS App yourself using photo ID your main GP Online Services should reconnect automatically. Main services are; appointment booking, prescription requests and summary record access (Allergies, sensitivities & medications). Additional services, such as proxy access to those your care for or more access to your medical records, may disconnect during the system change and you will need to ask the surgery for these to be reconnected for you.
If you were unable to register with the NHS App yourself using photo ID and required “linkage keys” from the surgery, your NHS App should prompt you to try and use photo ID again. If you have suitable ID please try and complete this process to reconnect. If you do not have suitable ID or cannot get through the registration, please contact the surgery.
What should I do if my NHS App doesn’t reconnect after the 25th August?
First, please follow any prompts and directions to reconnect you may receive within the app when trying to access services like medication requests. If this does not work and you are asked for “Linkage Keys” or other similar details from the surgery, please email firstname.lastname@example.org confirming your name, date of birth and address. We will respond with the details you require; however, we expect high volumes of emails so it may take some time to receive a reply.
What about my COVID Pass?
If you will require access to your COVID pass during this system change we strongly recommend you save a copy to your device or print it.
What about medical record access? (Consultations, Test Results etc)
If you currently have access to things like results and consultations this access does not transfer between computer systems; however, nationally all patients are expected to be granted access to their full medical records automatically from the 1st November 2022. We please ask that you wait until this time rather than make an individual request. If you need access before the 1st November, please email email@example.com confirming your: name, date of birth, address and the historic record date you require access from (this date cannot be before the date you originally requested access from); we will begin processing these requests from the 25th August. In order to process your request we would need an e-mail we are unable to process your request over the phone.
If you send us an individual request, please bear with us as we have thousands of patients that have online access to their medical records. In order to provide this access to you we would need to individually update your online access information on our new computer system. It will take us many weeks to manually process thousands of requests so we do please ask that if you can wait until the 1st November for full medical record access we would really appreciate this as a change of computer system is an especially challenging time for practices.
What will happen to ‘Patient Access’?
Patient Access will no longer connect to our surgery after our system change. To continue using GP Online Services (medication requests, record access etc) please see information about registering for the NHS App above. You will be able to use the NHS App for GP Online Services now and after we have changed our computer system. This will result in the least disruption for you.
Until our system change you may still login to Patient Access here; however, please switch to the NHS App as soon as possible as we will be extremely busy during our system change.
Once we have changed system, your account with the Patient Access website will still be present but no longer be associated with our surgery. If you wish you can arrange to have this data deleted so your personal information is no longer held by Patient Access.