OUR AIM IS TO:

• Treat you with courtesy and respect.

• Provide a service for both routine and emergency care of your health problems.

• To involve you in shared decision-making relating to your illness, your treatment, and any referral that is necessary for a further opinion.

• To keep information about your health confidential.

• To respond to complaints you may make to the practice promptly.

• To provide you with access to, or information from your health record held on computer or in file, subject to current legislation.

WE WOULD LIKE YOU TO:

• Keep us informed about where you live and how you can be contacted if these details change.

• Keep your booked appointments.

• Contact us a soon as you can when there is a problem relating to your care or you have a complaint about our service.

• Use the Out of Hours emergency service appropriately for genuine emergencies only.

• Share your concerns if you are unclear or uncertain about any treatment that is offered to you.

• Ask for a home visit only when you (or the patient you are responsible for), are unable to attend the surgery due to illness.