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Dispensary are currently under severe pressure please allow 4 full working days for medications - thank you.

🛠 We are changing our computer system during August 2022. 'Patient Access' will no longer be available from August, if you wish to continue to order medications/book appointments you need to download the NHS App.

'Patient Access' will no longer be available
to use with our surgery from August 2022.

Click here to find out more.

Fressingfield Dispensary Opening Hours - 8:30am to 1pm & 2pm to 6:30pm every weekday (excluding bank holidays)

Stradbroke Dispensary Opening Hours are the same as Stradbroke Medical Centre's opening hours (please refer to opening hours tab)

If you have registered for the  medication ordering system, please click on link above.

Please ensure that the day you request for collection of your medication is in 4 full working days time. 

Please allow at least 4 working days notice for your prescriptions. Your prescription requests will be picked up by our dispensers during their normal working hours, so any requests made outside normal working hours will be processed on the next working day.

The practice has two fully staffed dispensaries at Fressingfield and Stradbroke that are open during the surgery opening hours. If you are a dispensing patient it means that your prescriptions can be dispensed at the surgery – a dispensing patient is someone who lives more than a mile away from the nearest chemist.If you have to pay for more than 3 prescription items in 3 months, or 12 items in 12 months, you could save money with a Prescription Prepayment certificate (PPC).  

Anyone living within a mile of a chemist (for example Harleston patients) will have to have their prescriptions dispensed by any chemist that is convenient for them.

Repeat prescriptions

Repeat prescriptions are dispensed at Fressingfield Medical Centre. They can be collected at Fressingfield and Stradbroke Surgeries during surgery hours only. Please make clear as to when and where you wish to collect your medication on the repeat slip provided.

It requires time and careful organisation to achieve this as 11000 items are dispensed each month and we therefore request at least 4 working days notice for repeat prescriptions.

The dispensers are only too happy to help with non-medical enquiries, relating to your prescriptions. Medical enquiries will be passed to the doctor who deals with your medication.For routine enquiries about your prescription please contact the Dispensary between 12 noon and 4pm as this is the quieter time of the day (during clinic times the dispensers are usually very busy).

It is not necessary to phone to confirm if your prescriptions is ready for collection if you have allowed the necessary three full working days.


What is a repeat prescription?

 It is long term, regular medication prescribed by your doctor; as such it will be added to your prescription slip and monitored on a regular basis by your doctor or a nurse. Any other medication prescribed for acute problems CANNOT be prescribed on the same basis.

 If the medication that you are requesting is not on your repeat prescription slip, then the dispensers will not be able to issue it, until you have been seen by a doctor.

A hospital script can only be dispensed after the doctor has checked it providing it is for medication that he feels he can take responsibility for.

 Order options

Put the slip through the letterbox at either surgery.

  1. Download the NHS App to order it online.
  2. Post your paper request through the letterbox at either surgery branch.

If you are elderly or housebound and need further assistance please contact the surgery on 01379 586456

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